Returns & Refunds

REFUND & RETURN POLICY

The Global Fan Store (GFS)

1. GENERAL POLICY

The Global Fan Store (GFS) is committed to delivering high-quality, authentic products to our customers.
Please read this policy carefully before placing an order, as it governs all returns, exchanges, and refunds.

Under applicable Canadian consumer protection legislation, online purchases do not automatically benefit from a right of withdrawal once an order has been confirmed and shipped.
However, GFS voluntarily offers an exchange-first return policy, subject to the conditions outlined below.

2. EXCHANGE POLICY (PRIMARY REMEDY)

Maximum time to request an exchange: 14 calendar days from the delivery date.

GFS primarily offers exchanges, not refunds. This approach allows customers to receive the correct product while ensuring inventory control and product quality.

To be eligible for an exchange:

  • The product must be new, unused, unworn, and unwashed;

  • All original tags, labels, and packaging must be intact;

  • The exchange request must be submitted within 14 calendar days of delivery.

Exchanges are:

  • Subject to product availability;

  • Processed based on the original amount paid for the item.

3. NON-ELIGIBLE ITEMS

The following items are not eligible for exchange or return, unless defective or not as described:

  • Personalized or custom-made products, including items customized with player names and/or numbers;

  • Items intended for personal or hygienic use, including underwear, socks, and swimwear;

  • Promotional or discounted items, which are considered final sale.

4. REFUNDS (LIMITED AND EXCEPTIONAL)

Refunds are not the standard resolution and are only granted in the following situations:

  • When an exchange is not possible due to product unavailability;

  • When the product is defective or does not conform to the order description, in accordance with applicable consumer protection laws.

When approved:

  • Refunds are issued to the original payment method;

  • Please allow up to 14 business days for the refund to appear on your account, depending on your financial institution.

5. MANUFACTURING DEFECTS & ORDER ERRORS

If you receive:

  • A defective product; or

  • An incorrect item due to a fulfillment error,

Please contact GFS promptly with clear photos and your order details.
In such cases, GFS will provide an appropriate resolution in accordance with this policy and applicable law.

6. RETURN PROCESS

To request an exchange or, where applicable, a refund, please contact our customer support team at:

📧 gfs@theglobalfanstore.ca

Your request must include:

  • Order number;

  • Full name;

  • Date of purchase.

Once reviewed, you will receive instructions regarding the return process.
Any applicable return shipping or transportation costs will be communicated at that time and may be at the customer’s expense unless the return is due to an error by GFS or a manufacturing defect.

7. LEGAL NOTICE

This policy does not limit or exclude any mandatory rights consumers may have under applicable provincial or territorial consumer protection legislation in Canada.